UNIT I Communication Skills: Nature, Process of Communication, Verbal and Non-Verbal Communication. Communication skills are the abilities that enable a person to convey, receive, and interpret information and ideas effectively. Communication skills are essential for personal and professional success, as they help to build relationships, exchange information, solve problems, and achieve goals. The nature of communication refers to the characteristics, features, and types of communication that occur in different contexts and situations. Communication can be classified into various categories, such as: Verbal communication : This is the use of spoken or written words to communicate a message. Verbal communication can be oral, such as face-to-face conversations, phone calls, or presentations, or written, such as letters, emails, or reports. Verbal communication requires clarity, accuracy, and coherence of the message, as well as the appropria...
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